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Please be advised that changing your location while shopping will remove all contents from shopping bag.Ship To Another Country
We want to share with you the actions we are taking to deal with the current health emergency.
Due to the particular circumstances of this period, at this time of health emergency, we inform you that the shipping and delivery service may be delayed.
As soon as there are any changes in the transport services, we will inform you about them here.
We extend the return period to 30 days, starting from the reopening of all services.
Please wait for the authorisation from our Customer Service before making the return shipment.
Thank you for your understanding.
Delivery of products and associated charges
1. The products purchased shall be delivered to the address indicated on the Order by the Client within 24-48 hours from FiloBlu having accepted the Order, at the cost specifically indicated on the Website before placing the Order. FiloBlu reserves the right to accept or refuse requests for delivery beyond the territories of Italy or Europe. In any case, for deliveries outside the territories of Italy, delivery expenses and lead times may be subject to change.
2. With reference to requests for deliveries to countries that do not belong to the European Union, any customs duty for importation shall be payable by the consignee. The Client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports.
3. The lead times for delivery indicated by FiloBlu are merely indicative and a delay to the same, or any delivery made with subsequent split consignments shall not entitle the Client to refuse the delivery or request compensation or indemnity.
4. At the time of delivery, the Client shall be required to check:
Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier.
Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 7 days of delivery, in accordance with the methods set out in this document.